Privacy Policy

Last Updated: March 29, 2026

AstridAgent AI LLC ("AstridAgent AI," "we," "our," or "us") is committed to protecting the privacy of our users, customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at astridagent.ai, use our products and services (including SmartBook), or communicate with us via SMS, email, or other channels.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, business address, and other information you provide when signing up for our services or contacting us.
• Business Information: Services offered, pricing, service area, business hours, and other operational data provided during onboarding.
• Communication Data: SMS messages, chat logs, and other communications processed through our platform in the course of providing our services.
• Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and access times.
• Device Information: Information about the device you use to access our services, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and services
• Process and manage your account and subscriptions
• Send and receive SMS messages on behalf of your business
• Generate AI-powered responses, quotes, and scheduling for your customers
• Improve our products, services, and user experience
• Communicate with you about your account, updates, and support
• Comply with legal obligations and enforce our terms of service
• Detect, prevent, and address technical issues or fraudulent activity

3. SMS/Messaging Data

Our services involve sending and receiving SMS messages on behalf of businesses that use our platform:

• SMS messages sent and received through our platform are stored securely to provide service continuity and conversation context.
• Message content may be processed by AI systems to generate appropriate responses, schedule appointments, and provide quotes.
• We do not sell SMS message data to third parties.
• We do not use SMS message content for advertising purposes.
• Message data is retained for as long as the business account is active, plus a reasonable period for compliance and record-keeping.
• End users may request deletion of their data by contacting us at [email protected].

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We work with third-party services including Twilio (SMS delivery), Anthropic (AI processing), and cloud hosting providers to deliver our services.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information when you give us explicit permission.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. We may retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of SMS communications at any time by replying STOP
• Request a copy of the data we hold about you
• Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

AstridAgent AI LLC
Sarasota, FL
Email: [email protected]

Terms of Service

Last Updated: March 29, 2026

Welcome to AstridAgent AI. These Terms of Service ("Terms") govern your access to and use of the services, products, and websites operated by AstridAgent AI LLC ("AstridAgent AI," "we," "our," or "us"), including the SmartBook platform and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. Services

AstridAgent AI provides AI-powered business automation tools for service businesses, including but not limited to: automated SMS-based scheduling and booking, AI-powered customer communication, quote generation, website generation, and business operations management.

2. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. Acceptable Use

You agree to use our services only for lawful purposes. You agree not to:

• Use our services for spam, unsolicited messaging, or any activity that violates TCPA and 10DLC requirements
• Send messages to individuals who have not provided consent
• Use our services to harass, abuse, or harm others
• Attempt unauthorized access to our systems
• Use our services for illegal or fraudulent activity
• Reverse engineer or disassemble any aspect of our services

4. SMS Messaging Terms

Our platform sends SMS messages on behalf of businesses. By using our SMS features:

• You confirm you have obtained proper consent from all message recipients per TCPA, CTIA, and carrier requirements
• You agree to honor all opt-out requests promptly (STOP to unsubscribe)
• You acknowledge standard message and data rates may apply to recipients
• You agree not to send prohibited content including SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco) unless explicitly permitted
• You understand message delivery is subject to carrier policies and cannot be guaranteed

5. Fees and Payment

Certain features require payment. All fees are described on our website or in your service agreement. Fees are non-refundable except as required by law. We reserve the right to change fees upon reasonable notice.

6. Intellectual Property

Our services, including software, content, design, and documentation, are owned by AstridAgent AI LLC and protected by intellectual property laws. You retain ownership of all data and content you provide through our services.

7. AI-Generated Content

Our services use artificial intelligence to generate responses, content, and documents. While we strive for accuracy, AI-generated content may contain errors. You are responsible for reviewing and approving all AI-generated content before use.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTRIDAGENT AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

10. Termination

We may suspend or terminate your access at any time for breach of these Terms. You may terminate your account by contacting [email protected].

11. Governing Law

These Terms are governed by the laws of the State of Florida. Disputes shall be resolved in courts located in Sarasota County, Florida.

12. Changes

We may modify these Terms at any time. Continued use after changes constitutes acceptance.

13. Contact

AstridAgent AI LLC
Sarasota, FL
Email: [email protected]

SMS Messaging Policy

Last Updated: March 29, 2026

This SMS Messaging Policy describes how AstridAgent AI LLC and its products (including SmartBook) use SMS text messaging to communicate with end users on behalf of the businesses that use our platform.

1. SMS Consent

By providing your phone number and sending a text message to a business powered by AstridAgent AI / SmartBook, you consent to receive SMS messages related to:

• Appointment and service scheduling confirmations
• Service quotes and estimates
• Appointment reminders
• Follow-up communications related to completed services
• Responses to your inquiries
• Review requests

2. Message Frequency

Message frequency varies based on your interactions. Automated reminders are typically limited to 1-2 messages per scheduled appointment.

3. Opting Out

You can opt out at any time by replying STOP to any message. You will receive one confirmation and no further messages. To resume, text START.

4. Help

For help, reply HELP to any message, or contact [email protected].

5. Costs

Standard message and data rates may apply. AstridAgent AI does not charge end users for receiving SMS messages.

6. Carriers

Messages are sent via major US carriers including AT&T, T-Mobile, Verizon, and Sprint. Delivery is subject to carrier availability.

7. Privacy

Your phone number and message data are handled per our Privacy Policy. We do not sell or share your phone number with third parties for marketing.

8. Contact

AstridAgent AI LLC
Sarasota, FL
Email: [email protected]
Website: https://astridagent.ai